When will I get the tracking number? Why there’s no update on my tracking number?
When will the tracking number be generated?Topdser starts to process order after you paying for the orders. It usually takes 1-3 business days to process (which includes purchasing from supplier and pick-and-pack in our warehouse). Once shipped out from our warehouse, a tracking number will be generated.If you have connected store with Topdser , the tracking number will be updated to your store.
How to check tracking numbers for my orders? How do I update tracking number to my store?After the order is shipped, a tracking number will be generated and the tracking URL will be provided at Orders page, next to the order.
It usually takes 1-3 business days to process order after Topdser receiving payment from you. An order goes through below steps before officially shipping out:
Topdser places order to manufacturers
Manufacturers ship producs to Topdserl’s warehouse
Topdser pick and pack parcels. Additional service such as customized packaging and inserts will be done at this step
Shipping couriers take parcels from Topdser
When above procedures completed, a tracking number will be generated and you will see it in your Topdser account immediately. If you don’t see tracking number after paying for an order, there are a few possibilities:Order was placed when our processing team is off duty: the team will purchase, pick and pack as soon as they get back to work the next day.Delay due to weekends or public holibusiness days: our warehouse is off on Sunday and public holibusiness days. Additional information required: Our team will hold the order and contact you.Extreme situation: the COVID-19 is slowing down manufacturing , as well as shipping and delivery. It might take 5 business days for processing.There are two types of tracking numbers Topdser provides Full shipping tracking numberthe tracking number is generated by international shipping courier, such as YunExpress, 4PX, and CNE.It shows the shipping trace starts with origin country.You can track it via 3rd party tracking tool (such as 17track) .
One or more reasons below might cause the issue:
the tracking number you check is the last mile tracking.If the parcel is still on route to destination country, nothing will show up with the last mile tracking. Please wait until it arrives at custom. Or, you might provide customer with the full tracking number.
the parcel is hold for information.Topdser Team will contact you if more information is requested.
unexpected delay happened Local strikes, extreme weather and other factors might cause delay.