How Topdser automatically synchronize order status
Topdser will automatically synchronize all the order status and information between Shopify, Topdser, and AliExpress.
The time it takes to synchronize may vary depending on the platform it's syncing from.
Read this article to learn how long it takes to automatically syncs from and to each platform!
From Shopify to Topdser
Topdser will synchronize instantaneously all new orders from Shopify.
As soon as you receive an order on Shopify, it will sync to Topdser in the Awaiting Order tab.
From AliExpress to Topdser
Topdser will sync the status and information of the orders from AliExpress every 4 hours.
We synchronize the orders from AliExpress at fixed hours, 6 times a day.
If you place an order Topdser in Awaiting Payment and you go to AliExpress to pay for it, it may take up to 4 hours before it moves to In process on Topdser.
In the same way, once a Tracking Number is generated on AliExpress, it may take up to 4 hours to sync to Topdser and move the order to Shipped.
From Topdser to Shopify
Once the Tracking Number of an order is synced from AliExpress to Topdser and the order is marked as Shipped on Topdser, it will be synced to Shopify.
When the Tracking Number is synced to Shopify, the order will be marked as Shipped on Shopify and the Shopify Shipping Confirmation mail will be triggered if you activated the Tracking setting on Topdser.
Don't hesitate to contact us if you have any questions!
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