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How to fix "Request fulfillment" orders?


Shopify added a new feature called "Request Fulfillment" for the orders.
While it may useful in few cases, it creates some orders errors and make you unable to place the orders on Topdser.
To avoid facing this issue, DO NOT CLICK "Request Fulfillment" on your order on Shopify.
How to fix it
In case you have accidentally clicked on "Request Fulfillment" on a new order on Shopify.
The order will be in "Shiped" tab on Topdser, but you still need to place it actually.
You need to go to shopify, and click on the order.
You will see the status as "In Progress".
You need to click on the "More" button, and select "Mark as fulfilled".
The order will be fulfilled on Shopify. then click on the "More" button and select "Cancel Fulfillment".
The order will be unfulfilled on Shopify , and will be in "All" tab as "Awaiting order" statue on Topdser. You can now place the order normally.
Don't hesitate to contact us if you have any questions!
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